Terms & Conditions

"Services" means all content production, video recording, AI cloning, post-production, content delivery, studio rental, and related services provided by The Content Lab.

"Studio" means The Content Lab facility located at 9375 Emerald Coast Parkway, Suite 25, Miramar Beach, FL 32550.

"AI Clone" means a digital reproduction of a Client's voice, likeness, or both, created using Zen's proprietary artificial intelligence technology for the purpose of generating video content.

"Deliverables" means all final video content, audio files, and digital assets produced by the Company for the Client.

"Session" means a scheduled in-studio recording appointment during which raw content is captured.

"Retainer" means a recurring monthly subscription for ongoing AI-generated content production.

"Brand Partnership" means a quarterly or annual comprehensive content agreement combining studio sessions, AI content production, and strategic services.

"Proprietary Technology" means all AI models, software, algorithms, workflows, and systems developed by Zen Companies Inc. and used in the delivery of Services.

The Content Lab provides premium content production services through the following offerings:

2.1 Studio Session Packages

• Content Starter ($997): 1 hour studio time, dedicated A/V engineer, 15 short-form videos, standard editing, captions and logo integration, 1 set selection.
• Business Builder ($1,997): 1.5 hours studio time, dedicated A/V engineer and director, 30 short-form videos, advanced editing, motion graphics and B-roll, teleprompter, 2 set selections, AI voice clone included.
• Market Leader ($3,497): 2 hours studio time, dedicated A/V engineer and director, 45+ short-form videos, 1-2 long-form videos, premium editing and sound design, pre-shoot strategy call, all 4 sets, full digital clone (voice + likeness), 5 AI-generated videos, VIP experience.

2.2 AI Clone Add-Ons

• Voice Clone ($997): Proprietary AI voice capture session.
• Likeness Clone ($1,497): Proprietary AI likeness capture — digital twin creation.
• Full Clone Package ($1,997): Complete voice + likeness digital clone.
• AI Video Production ($125–$200/video): Per-video production from your digital clone.

2.3 Deliverable Specifications

All short-form videos are up to 90 seconds in length. Long-form videos are up to 5 minutes. Final deliverables are provided in platform-ready formats (vertical 9:16 for short-form, horizontal 16:9 for long-form). Specific format requests must be communicated during the pre-session consultation or strategy call.

2.4 Turnaround Times

Standard turnaround for studio session packages is 7–10 business days from the date of the session. Rush delivery may be available for an additional fee. Turnaround for retainer content is specified in the applicable retainer tier (see Section 8).

3.1 Appointment Scheduling

Sessions are booked through our online scheduling system or by contacting our team directly. All bookings are subject to studio availability. A confirmed booking constitutes acceptance of these Terms.

3.2 Session Preparation

Clients are expected to arrive on time and prepared for their session. We recommend reviewing our pre-session preparation guidelines provided upon booking confirmation. Late arrivals will not extend the session duration — your session will end at the originally scheduled time.

3.3 Rescheduling

Clients may reschedule their session one (1) time without penalty, provided at least 24 hours' notice is given. Additional rescheduling requests are subject to a $150 administrative fee. Rescheduled sessions must occur within 60 days of the original booking date.

3.4 Studio Hours

Standard studio hours are Monday through Friday, 9:00 AM to 5:00 PM CT. After-hours access (6:00 PM – 8:00 AM) is available for Studio Access tier clients only (see Section 9). Weekend sessions may be available by special arrangement.

4.1 Studio Session Cancellations

4.2 AI Clone Add-On Cancellations

AI clone services are non-refundable once the capture session has been completed. If cancelled before the capture session, standard session cancellation terms apply.

4.3 Retainer Cancellations

See Section 8 for retainer-specific cancellation terms.

4.4 Company-Initiated Cancellations

In the event The Content Lab must cancel a session due to equipment failure, facility issues, or force majeure, the Client will receive a full refund or priority rescheduling at no additional cost.

4.5 Satisfaction Guarantee

If a Client is dissatisfied with their deliverables, they must notify us in writing within 7 days of delivery. We will provide one (1) round of revisions at no additional cost. Beyond this, additional revision rounds are billed at $75/hour.

5.1 Studio Session Packages

Full payment is required at the time of booking to confirm your session. Payment is processed securely via Stripe. We accept all major credit cards, debit cards, and ACH transfers for amounts over $2,500.

5.2 Monthly Retainers

Retainer fees are billed on the 1st of each month, in advance. Payment is automatically charged to the card on file. Failed payments will be retried on the 3rd and 5th of the month. If payment is not received by the 7th, content production will be paused until the account is current. Two consecutive months of failed payment constitutes automatic cancellation.

5.3 Brand Partnerships

Quarterly partnerships are billed at the start of each quarter. Annual partnerships may be paid in full upfront (with a 5% discount) or in quarterly installments. Custom payment schedules may be arranged for annual partnerships exceeding $40,000.

5.4 Late Payments

Invoices not paid within 15 days of the due date will incur a late fee of 1.5% per month (18% annually) on the outstanding balance. The Company reserves the right to suspend services and withhold deliverables until all outstanding balances are resolved.

5.5 Taxes

All prices are exclusive of applicable sales tax, use tax, or other taxes required by the State of Florida or local jurisdictions. Applicable taxes will be added at checkout.

6.1 Client Rights

The Client retains all rights to their personal likeness and voice. The AI clone created from the Client's likeness and/or voice is the Client's intellectual property. The Client has exclusive rights to authorize the use of their AI clone for content production.

6.2 Company Rights

Zen Companies Inc. retains all rights to its proprietary AI technology, models, algorithms, and systems used to create and operate AI clones. The Company does not claim ownership over the Client's likeness, voice, or the content generated from the Client's clone. The Company retains the right to use anonymized, aggregated data from clone operations to improve its proprietary technology.

6.3 Usage Restrictions

AI clones may only be used for the Client's own business and personal branding purposes. Clients may not:

• Sublicense, sell, or transfer their AI clone to third parties
• Use their AI clone to create content that is defamatory, fraudulent, illegal, or deceptive
• Impersonate other individuals using clone technology
• Use clone-generated content to mislead consumers about endorsements or testimonials
• Reverse-engineer, extract, or attempt to replicate the underlying AI technology

6.4 Clone Data Retention

Upon termination of services or written request, the Company will delete the Client's AI clone data within 30 days. The Client will receive written confirmation of deletion. Note: deletion is permanent and irreversible — a new capture session will be required to recreate the clone.

6.5 Clone Refresh

AI clones are based on the Client's appearance and voice at the time of capture. Significant changes to appearance may require a refresh session. AI Content Max retainer clients receive quarterly clone refresh sessions. All other clients may purchase refresh sessions at 50% of the original clone price.

6.6 Consent & Authorization

By purchasing an AI clone service, the Client expressly consents to the digital reproduction of their voice and/or likeness for the purposes described herein. The Client represents and warrants that they have the legal authority to provide such consent and that no third party holds rights that would be infringed by the creation of the AI clone.

7.1 Client Ownership

Upon full payment, the Client owns all rights to the final Deliverables produced during their session or through their retainer/partnership. This includes the right to publish, distribute, modify, and monetize the content across any platform or medium.

7.2 Portfolio & Marketing License

The Client grants The Content Lab a non-exclusive, royalty-free license to use excerpts or samples of Deliverables (up to 15 seconds per clip) for portfolio, marketing, and promotional purposes. This license may be revoked by the Client at any time with 30 days' written notice.

7.3 Raw Footage

Raw, unedited footage from studio sessions is retained by the Company for 90 days following delivery of final Deliverables. Clients may request raw footage within this period for an additional fee of $250. After 90 days, raw footage may be deleted without notice.

7.4 Third-Party Content

If the Client provides music, images, logos, or other third-party content for inclusion in Deliverables, the Client represents and warrants that they have the necessary rights and licenses to use such content. The Company is not responsible for copyright infringement claims arising from Client-provided materials.

8.1 Available Tiers

8.2 Minimum Commitment

All retainer subscriptions require a minimum commitment of three (3) months. Early termination within the minimum commitment period requires payment of the remaining months at 50% of the monthly rate.

8.3 Rollover Policy

Unused videos do not roll over to the following month. Each billing cycle resets the video allocation to zero. It is the Client's responsibility to submit content briefs or topics in a timely manner to ensure full utilization of their monthly allocation.

8.4 Overage

Additional videos beyond the monthly allocation are billed at $150 per video. Overage requests are subject to production capacity and may extend beyond standard turnaround times.

8.5 Cancellation

After the minimum commitment period, retainers may be cancelled with 30 days' written notice. Cancellation takes effect at the end of the current billing cycle. No partial-month refunds will be issued. Upon cancellation, the Client retains all previously delivered content but loses access to ongoing AI content production services.

8.6 Prerequisite

A retainer subscription requires an active AI clone on file. Clients must have completed at least a Voice Clone ($997) capture session before activating a retainer. If the Client does not have an existing clone, one must be purchased separately or as part of a package that includes clone creation.

9.1 Hourly Rental Rates

9.2 Rebooking Priority

Studio Access bookings during business hours are subject to 24-hour rebooking notice if a retainer or partnership client requires the studio. In such cases, the Client will be offered an alternative time slot or a full refund for the affected hours. After-hours bookings are not subject to rebooking.

9.3 Equipment & Facility

Studio Access includes use of the physical space, lighting, and basic audio equipment. Clients are responsible for operating all equipment during self-service (after-hours) sessions. No Company staff will be present during after-hours access. Damage to equipment resulting from misuse or negligence will be billed to the Client at replacement cost.

9.4 Studio Rules

• No food or beverages near equipment (designated refreshment area available)
• No smoking, vaping, or open flames inside the studio
• Maximum occupancy: 8 persons (including talent and crew)
• All guests must sign a liability waiver before entering the studio
• No modification, relocation, or disassembly of permanently installed equipment
• Studio must be left in the condition it was found; a $200 cleaning fee applies for excessive mess
• No illegal activities, adult content production, or content promoting violence or hate

9.5 Liability

Clients using Studio Access services assume full responsibility for their activities within the studio. The Company is not liable for injuries sustained during self-service sessions. Clients are required to carry their own liability insurance for commercial productions exceeding $10,000 in value.

10.1 Partnership Tiers

• Quarterly Starter ($7,500/quarter): 1 shoot/month, 30 videos/shoot, AI clone setup, 10 AI videos/month between shoots, monthly strategy call, dedicated strategist.
• Quarterly Pro ($12,500/quarter): 1 shoot/month, 45 videos/shoot, full digital clone, 25 AI videos/month between shoots, dedicated strategist, priority scheduling.
• Annual Partnership ($40,000/year): All Quarterly Pro benefits, 4th quarterly shoot free (16 total/year), 50 AI videos/month + 4 long-form, quarterly strategy refresh, VIP scheduling, exclusive market protection.

10.2 Market Protection

Annual Partnership clients receive exclusive market protection, meaning The Content Lab will not accept another client in the same industry vertical within the same geographic market (defined as a 15-mile radius of the Client's primary business location) for the duration of the partnership. Market protection does not apply to Quarterly tiers unless specifically negotiated.

10.3 Renewal & Termination

Quarterly partnerships auto-renew unless cancelled with 30 days' written notice before the end of the current quarter. Annual partnerships require a new agreement for renewal. Early termination of an annual partnership requires payment of 25% of the remaining contract value.

10.4 Priority Scheduling

Quarterly Pro and Annual Partnership clients receive priority scheduling and will never be bumped from their confirmed session times. These clients have first right of refusal for preferred recurring time slots.

The Client agrees to:

• Arrive on time and prepared for scheduled sessions
• Provide accurate and complete information during booking and onboarding
• Submit content briefs, topics, or scripts in a timely manner for retainer and AI content production
• Review and approve deliverables within 7 days of delivery (after which deliverables are deemed accepted)
• Maintain current payment information on file
• Comply with all studio rules and safety guidelines
• Ensure all persons appearing in recorded content have provided appropriate consent
• Not use Services for any unlawful purpose or in violation of any applicable laws or regulations
• Not share studio access credentials or allow unauthorized persons to use the facility

12.1 No Performance Guarantees

The Content Lab produces professional content but does not guarantee specific business outcomes, including but not limited to: social media engagement, follower growth, lead generation, revenue increases, or algorithmic performance on any platform. Content performance depends on numerous factors outside our control.

12.2 Maximum Liability

In no event shall the Company's total liability to the Client exceed the total amount paid by the Client to the Company in the twelve (12) months preceding the claim. This limitation applies to all causes of action, whether in contract, tort, or otherwise.

12.3 Exclusions

The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of business opportunities, loss of data, or reputational harm, regardless of whether such damages were foreseeable.

12.4 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including but not limited to: natural disasters, pandemics, government actions, power outages, internet disruptions, equipment failures not caused by negligence, or acts of terrorism.

The Client agrees to indemnify, defend, and hold harmless Zen Companies Inc., its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• The Client's use of Deliverables in a manner that violates any law or third-party rights
• Content, materials, or instructions provided by the Client that infringe upon intellectual property rights
• The Client's breach of these Terms
• Claims by third parties related to the Client's use of their AI clone
• Injuries or damages occurring during self-service Studio Access sessions

14.1 Client Confidentiality

The Company will treat all Client information, business strategies, content plans, and personal data as confidential. We will not share Client information with third parties except as required to deliver Services or as required by law.

14.2 Proprietary Technology Protection

All AI models, algorithms, workflows, software, and systems used by The Content Lab are the exclusive property of Zen Companies Inc. The Client acknowledges that these constitute trade secrets and agrees not to:

• Attempt to reverse-engineer, decompile, or extract any component of the proprietary technology
• Share technical details of the AI clone creation process with competitors
• Record, photograph, or document proprietary equipment or processes during sessions without written permission
• Hire or solicit Company employees or contractors for the purpose of replicating proprietary systems

14.3 Non-Disclosure

Both parties agree to maintain the confidentiality of any proprietary or sensitive information exchanged during the course of the business relationship. This obligation survives termination of services for a period of two (2) years.

15.1 Good Faith Negotiation

In the event of any dispute arising from or relating to these Terms, the parties agree to first attempt resolution through good faith negotiation. Either party may initiate this process by providing written notice of the dispute to the other party.

15.2 Mediation

If the dispute cannot be resolved through negotiation within 30 days, the parties agree to submit the dispute to mediation administered by a mutually agreed-upon mediator in Walton County, Florida. The costs of mediation shall be shared equally between the parties.

15.3 Binding Arbitration

If mediation is unsuccessful, the dispute shall be resolved through binding arbitration conducted in Walton County, Florida, in accordance with the rules of the American Arbitration Association. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

15.4 Class Action Waiver

The Client agrees that any dispute resolution proceedings will be conducted on an individual basis only, and not as a class action or representative proceeding. The Client waives any right to participate in a class action lawsuit or class-wide arbitration.

The Company reserves the right to modify these Terms at any time. Material changes will be communicated to active Clients via email at least 30 days before taking effect. Continued use of Services after the effective date of modifications constitutes acceptance of the updated Terms. If a Client does not agree to modified Terms, they may terminate their services in accordance with the applicable cancellation provisions.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any legal proceedings not subject to the dispute resolution provisions above shall be brought exclusively in the state or federal courts located in Walton County, Florida, and the parties consent to the personal jurisdiction of such courts.

For questions, concerns, or notices regarding these Terms, please contact: